Informace o pracovní pozici

POPIS POZICE:

Are you an IT enthusiast, German speaker and do you enjoy providing technical support? We seek both junior and senior profiles, hence keep reading below!
Responsibilities:
- Reply to queries related to hardware, software and networking
- Support users with installing apps
- Identify technical issues
- Ensure user needs are met
- Record technical issues
- Escalate more complex issues
- Participate in creating manuals
- Provide excellent customer experience
*You can perform this role remotely within Czech Republic.



BENEFITY:

- 5 weeks of holidays
- 4 Sick days
- Meal vouchers
- Referral bonuses
- Multisport card
- Refreshment in the office
- Work on interesting projects
- Professional development
- Active use of foreign languages
- Competitive salary and many other interesting benefits



POŽADAVKY:

- Command of English and German (C1)
- Pro-activity
- Strong communication and interpersonal skills
- A plus: Degree in Computer Sciencer or similar
- A plus: Knowledge of network security and anti-virus

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